Reputation is everything, and to provide you with total peace of mind and confidence when dealing with us, we are accredited, regulated and appointed by the following professional and governmental bodies.


Consumer Protection Association


The Consumer Protection Association has honed its operations to find and develop the very best membership list of home improvement contractors spanning the length and breadth of the UK.


Carter Glass - Consumer Protection AssociationRegulated by the Financial Services Authority (FSA) we offer a range of products to protect the consumer when purchasing home improvements, delivering complete peace of mind from beginning to end, and beyond.


Only dealing with proven and accredited contractors, we fully vet them for professional competence and integrity which continues throughout the life of their membership.


Full details about the CPA can be found here:




FENSA is the government authorised scheme for homeowners looking to replace windows and doors.


Carter Glass - FensaFENSA works with thousands of double glazing contractors in England and Wales, and by choosing a FENSA double glazing registered company you are offered greater protection when purchasing double glazing for their home.


FENSA Registered Businesses are required, by government, to have in place for their customers insurance covering initial deposits, guarantee of warranty for rectification work and insurance backed guarantee.


Full details about FENSA can be found here:


Renewable Energy Association


The REA’s main objective is to secure the best legislative and regulatory framework for expanding renewable energy production in the UK.


Carter Class - Renewable Energy Association LtdWe undertake policy development and provide input to government departments, agencies, regulators, NGOs and others.


From a consumer perspective, The aim of the REAL Consumer Code is to ensure that consumers wishing to install a small-scale heat or power generation unit for their homes have the necessary confidence and service standards so that they can make an informed choice.


Full details about REA can be found here:


Kite Mark


The Kitemark - recognised worldwide as a symbol of trust, integrity and quality - has been made a 'Business Superbrand' for the first time in its long history.


Carter Glass - Kite MarkA registered certification mark owned and awarded by BSI, the Kitemark was originally developed by the British Standards Institution.


The Kitemark symbolises quality and safety not just to the general public but also to businesses.


It reassures consumers that vital safety and performance requirements have been met on an incredibly wide range of products and services. From electrical contractors to double glazed windows and installation; from fire extinguishers to cattle ear tags and glass; a Kitemark provides a visible confirmation of quality.


Full details about the Kite Mark can be found here:


Secured By Design


Secured by Design is the official UK Police flagship initiative supporting the principles of 'designing out crime'.


Carter Glass - Secured By DesignSecured by Design focuses on crime prevention of homes and commercial premises and promotes the use of security standards for a wide range of applications and products.


The principles have been proven to achieve a reduction of crime risk by up to 75%, by combining minimum standards of physical security and well-tested principles of natural surveillance and defensible space.


Full details about Secured By Design can be found here:


British Board of Agrément


The BBA is the UK's major authority offering approval and certification services to manufacturers and installers supplying the construction industry.


Carter Glass - British Board of AgrementOriginally set up in 1966 by Government, but now an independent non- profit distributing organisation, the BBA's certification and inspection services are recognised by building control, local authorities, industry insurers like the NHBC and key trade associations in the construction industry.


Full details about the BBA can be found here:


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